FAQ

Frequently Asked Questions (FAQ)

1. Is the license key permanent?

Yes. All our Windows and Office licenses are lifetime keys. Once activated, they do not expire. There are no monthly subscriptions or hidden fees.

2. How long does delivery take?

Our system is fully automated. You will receive your license key via email instantly (within seconds) after your payment is confirmed. Please remember to check your Spam or Junk folder just in case.

3. What if the key doesn’t work?

Don't worry! We offer a 100% Activation Guarantee. If you encounter any issues with your key, simply contact our support team at support@zenlicence.io with a screenshot of the error, and we will provide a replacement or a full refund immediately.

4. Can I use the key after formatting my PC?

Yes, for Retail licenses, you can reuse the key on the same PC after a format. Simply enter the key again during the installation process.

5. Are these licenses genuine?

Absolutely. All our keys are 100% genuine and sourced through reputable distribution channels. They pass all Microsoft validation checks and receive all official updates.

6. I haven't received my email. What should I do?

First, please wait up to 5 minutes and check your Spam/Junk folder. If it’s still not there, contact us with your order number, and we will resend your key manually right away.

7. Do you provide installation instructions?

Yes! Every key comes with a step-by-step guide on how to download, install, and activate your software directly from Microsoft’s official servers.