Politique de remboursement

At Zen Licence, customer satisfaction is our top priority. Due to the digital nature of our products (software license keys), please review our digital delivery and refund guidelines below.

1. Digital Delivery & Returns Eligibility

Instant Delivery: All products are digital license keys delivered electronically via email within seconds of completing checkout. No physical shipments or postal deliveries are made.

Return Window: Due to the electronic nature of software activation keys, digital product return and refund requests must be submitted within 30 days of the purchase date.

Activation Guarantee: Every license key is guaranteed to activate successfully. If you encounter any technical activation issues, our 24/7 support team will assist you, or issue a replacement/refund if the key is verified as defective.

2. Non-Returnable Situations

Once a digital license key has been successfully delivered, viewed, or activated by the customer, it generally cannot be returned or refunded unless it is proven to be defective and cannot be resolved by our support team.

Orders cannot be refunded due to customer error in purchasing the wrong edition (e.g., buying Windows Home instead of Pro), though our support team will gladly help exchange or correct the product where possible.

3. Refund Processing

If a refund is approved due to an unresolved technical issue or a defective key, the refund will be processed automatically to your original method of payment.

Refunds typically reflect in your bank account or credit card within 3 to 5 business days.

4. Contact & Support Information
For support inquiries, installation assistance, or refund requests:

Business Name: Zen Licence

Operating Address: Sonneberger Straße 18 28329 Bremen, Germany

Email: support@zenlicence.io

Phone/WhatsApp: +1 440 530 9774

Support Hours: 24/7 (Monday – Sunday)